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35 lines
1.4 KiB
Plaintext
35 lines
1.4 KiB
Plaintext
---
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title: "Get help"
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sidebarTitle: "Overview"
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description: "Find the problem, collect useful evidence, and get a HyperFrames project moving again."
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---
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Start with what you can observe. Copy the exact error, note when it happens, and say whether the problem appears in Studio preview, during validation, or only in the final render.
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<CardGroup cols={2}>
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<Card title="Troubleshooting" icon="wrench" href="/guides/troubleshooting">
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Work through project, preview, media, animation, and rendering failures.
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</Card>
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<Card title="Studio troubleshooting" icon="palette" href="/studio/troubleshooting">
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Solve selection, timeline, preview, editing, and export problems.
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</Card>
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<Card title="Give feedback" icon="comment" href="/guides/feedback">
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Report a bug or explain a product problem with enough context to act on it.
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</Card>
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<Card title="GitHub issues" icon="github" href="https://github.com/heygen-com/hyperframes/issues">
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Search known issues or open a new report.
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</Card>
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</CardGroup>
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## What to include when asking for help
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- What you were trying to do.
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- The command or visible action you took.
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- The exact error or unexpected result.
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- Whether it happens every time.
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- Your operating system and HyperFrames version.
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- A screenshot or short recording when the problem is visual.
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- A small reproducible project when the source can be shared.
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Do not paste secrets, access tokens, private media, or credentials into a public issue.
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